Help - Logofresh

Click on the problem you're having from the list below.

My strapline looks too long and small

My strapline looks too short

My company name looks too long and small

My company name looks too short

There’s a big gap between the name and the strapline

I've tried everything and it's still not right. What do I do now?

I need other changes to my logo

I want a step by step guide to creating my logo

See logo examples with tips on how to achieve the look you want

FREE logo repositioning service

I want custom changes to my logo

I'm experiencing technical problems or errors

I'm experiencing payment problems

My strapline looks too long and small

Try reducing the size of the type using the SCALE arrows or choose a font with narrow letters which runs shorter (called a condensed font) as in the example below.

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My strapline looks too short

Try using the POSITION examples to put the strapline on the right hand side, or use a wider font (called an extended font), or put a space between the letters (and 2 spaces between words) as in the example below.

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My company name looks too long and small

Try reducing the size of the type using the SCALE arrows or choose a font with narrow letters which runs shorter (called a condensed font) as in the example below.

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My company name looks too short

Try using a wider font (called an extended font) and use the SCALE arrows to enlarge it as in the example below.

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There’s a big gap between the name and the strapline

Try using capital letters for either the name or the strapline or both as in the example below.

I‘ve tried everything and it’s still not right. What do I do now?

We offer a FREE logo repositioning service, which means that when you have chosen and saved your final logo we will reposition the symbol and/or strapline in relation to the name at no extra charge.

Just send us an email with your company name and your request to support@logofresh.com.

If you want us to make changes to your logo, you will have the chance to tell us what you want when you make your payment. In addition to the basic cost of £29 we charge £30 for one set of up to 6 variations to your chosen logo. We will then make the changes you ask for and make these changes available to you to see usually within 24 hours.
If you don't see an example below of the type of change you want send us an email with your company name and request to support@logofresh.com and we'll let you know usually within a few minutes if it can be done.

Example of a set of changes
Some of the changes we can make

Different colours for symbol & name Hard or soft shadow to your symbol
Symbol or name in multi colours Extra text around your symbol
Add gradient shading on your name Curves to your name
Add gradient shading to your symbol Perspective to your name
Soft shadow to your name or symbol
FREE repositioning changes
Hard or soft shadow to your name
Send us a sketch of what you want
Words on top of each other

We can put the symbol and name in different colours.

We can put your symbol or name in multi colours.

We can add gradient shading on your name.

We can add gradient shading to your symbol.

We can add a soft shadow to your name or symbol.
We can add a hard or soft shadow to your symbol.

We can add a hard or soft shadow to your name.

We can put extra text around your symbol.
We can create curves to your name.

We can put your name into perspective.

We can put words on top of each other.

We can put words on top of each other.

Or send us a sketch by email of what you want ...

... and we'll create your logo for you.

FREE logo repositioning service
We offer a FREE logo repositioning service, which means that when you have chosen and saved your final logo we will reposition the symbol and/or strapline in relation to the name at no extra charge. See examples below.

If you don't see an example below of the type of change you want send us an email with your company name and request to support@logofresh.com and we'll let you know usually within a few minutes if it can be done.
We can place your symbol behind your name for free.

We can remove a symbol and reposition text for free.

We can reposition your symbol and strapline for free.

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Starting your logo Type in your copany name
Click START HERE on the homepage or Get started from the top row of links.
Select customise name from below the gridded panel. Type your company or organisation’s name in the top right hand box and it will appear on the grid.

Customise your company name Type in your strapline
Then choose a FONT, COLOUR you like and SCALE your name if you need to from the tools. If you have a strapline, select customise strapline. Type your strap line and click go and choose a strapline POSITION.

Customise your strapline Selecting a symbol
Then choose your FONT, COLOUR, SCALE. You can step back to a previous stage at any time by clicking the appropriate button below the grid. If you don’t want a strapline, leave blank and click go. Select search for symbol. Choose a category by clicking one of the options under the symbol categories heading. Click on a symbol from the selection and it will appear next to the name you have typed. A selection of similar symbols will be shown. Select a new symbol from these if you want to.

Customising your symbol Customising more and saving
Select customise symbol and choose the COLOUR and POSITION. Then you can ROTATE, FLIP SCALE and ZOOM ALL using the tools. You can save any logo you have created by clicking the SAVE LOGO button.

Viewing and buying logos Asking for changes to your logo
Click BUY LOGO to purchase your selected logo or click LOGO + CHANGES if you want us to make any changes. To see your saved logos, click my saved logos at the top of the page. Click on one of the thumbnail images on your saved logos page you want to buy and it will appear at a larger size. Then click LOGO+ CHANGES.

Buying changes to your logo
Tell us of the changes you want us to make, then click BUY LOGO + CHANGES and you will be able to see the changes you asked for usually within two days.
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Technical problems or error messages
Almost all error messages can be resolved by following the steps below.
For Internet Explorer:
1. Follow the steps below to delete the cache and cookies from your computer.
a) Open Internet Explorer and click 'Tools'.
b) Click on 'Internet Options'.
c) On the 'General' tab, click on 'Delete Files'.
d) You may also want to check the box "Delete all offline content".
e) Click 'OK' and wait for the hourglass icon to stop after it deletes the temporary Internet files.
f) You can now click on 'Delete Cookies' and click 'OK' to delete cookies that websites have placed on your hard drive.
2. Restart your computer and log in to your account again.
For Mozilla (Netscape, FireFox, etc)
1. Follow the steps below to delete the cache and cookies from your computer.
a) Open your browser and click on 'Tools'.
b) Click on 'Options'.
c) Select 'Privacy'.
d) Click on the buttons to Clear your Cookies and Cache
2. Restart your computer and log in to your account again.
Here are some other possible reasons why you are experiencing problems.
Browser compatability
The Logofresh website is designed to work with Internet Explorer 6+ or Firefox 1.6+. If you are using a BT Browser which is known to be problematic with Logofresh, the site may not function with this browser.
Internet connection speeds
For the best performance it is reconmmeded to have a Broadband Internet connection. A slower Internet connection would not necessarily cause problems on the Logofresh site but may tend to make the site run slower.
Cookies
You must have cookies enabled. If not, you should be able to add www.logofresh.com to a list of exceptions to allow cookies by going to Control Panel > Internet Properties > Privacy > Sites. Then type in www.logofresh.com and click 'Allow'.
Security software
Some security software could block the site from working. This can happen with certain identity theft prevention software - for instance the software may block the transfer from taking place to attempt to protect your privacy.
There is no technical reason on the Logofresh site why the system would stop working for you.
If you have any security software running on the computer/s you are using you could try disabling this temporarily to see if it alleviates the problem.
Javascript
You must have Javascript enabled in your browser.
How to enable JavaScript in a Web browser
Microsoft Internet Explorer 5/6
In Internet Explorer click on the 'Tools' menu and select 'Internet Options'.
Click on the 'Security' tab and then click on the 'Custom Level...' button.
Scroll down until you can see options. They are located near the bottom of the list. Set the option 'Active scripting' to 'Enable'. Then click on the 'OK' button.
Click 'OK'. This concludes enabling JavaScript for Microsoft Internet Explorer 5 or 6.
If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly.
Microsoft Internet Explorer 7
In Internet Explorer 7 click on the 'Tools' button located in the upper right part of the screen (next to the gear icon) and select 'Internet Options'.
Click on the 'Security' tab and then click on the 'Custom Level...' button.
Scroll down until you can see options as shown on the picture. They are located near the bottom of the list. Set the option 'Active scripting' to 'Enable'. Then click on the 'OK' button.
Click 'Yes'.
Click 'OK'. This concludes enabling JavaScript for Microsoft Internet Explorer 7.
If the problematic Web page (which did not work without JavaScript) is still opened inside Internet Explorer, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly.
Mozilla Firefox 1.5
In Firefox click on the 'Tools' menu and select 'Options' as shown on the picture.
Click on the 'Content' tab, check the 'Enable JavaScript' checkbox and finally click on the 'OK' button. This concludes enabling JavaScript for Mozilla Firefox 1.5.
If the problematic Web page (which did not work without JavaScript) is still opened inside Firefox, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly.
Note: This procedure applies to older and/or future versions of Firefox as well, with minor differences. The most important step is to find the 'Enable JavaScript' option and check it.
Opera 8/9
In Opera click on the 'Tools' menu and select 'Preferences' as shown on the picture.
Click on the 'Advanced' tab, then click on the 'Content' option and check the 'Enable JavaScript' checkbox. Finally click on the 'OK' button. This concludes enabling JavaScript for Opera 8 or 9.
If the problematic Web page (which did not work without JavaScript) is still opened inside Opera, simply press the 'F5' key on your keyboard to reload it. Now it should work correctly.
Note: This procedure applies to older and/or future versions of Opera as well, with minor differences. The most important step is to find the 'Enable JavaScript' option and check it.
Please be aware that deleting your cookies may resolve the issue but it will remove saved settings for sites that you have visited, including passwords and logins stored by your browser.
I cannot download my logo files sand save them. How can I save the files?
If when you try to download your logo files from Logofresh the File Download dialog box appears, you then choose to save the file to disk and one of the following error messages is immediately displayed:
The file could not be written to the cache.
Internet Explorer was not able to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
Follow these recommended steps:
Clear the "Do not save encrypted pages to disk" option (see next section).
Attempt to download the files again and save them to your disk.
If this fails then you must upgrade to Internet Explorer 6.
Open the new version of Internet Explorer and check that the "Do not save encrypted pages to disk" option is unchecked.
You should now be able to download and save files without incident. Microsoft article 281119 and Microsoft article 238588 explain this issue in further detail.
How do I clear the "Do not save encrypted pages to disk" option to solve a download problem.
Start Internet Explorer.
Select the Tools menu, and then click on Internet Options.
Select the Advanced tab.
Scroll down to the Security section and uncheck the "Do not save encrypted pages to disk" check box.
Press OK to confirm the settings.
The symbols or fonts are not showing. What can I do?
Although rare, customers who have had this problem before followed the instructions below and did then complete their logo and make an order.
We would suggest following the advice in the following Microsoft knowledge base article: http://support.microsoft.com/kb/908356
This support article suggests adding the website to the list of trusted sites in Internet Explorer. The site to add is "http://www.logofresh.com" and optionally "https://www.logofresh.com" if you are accessing the site via a secure connection. To work around this issue, add the Web site that is affected to the Trusted sites security zone in Internet Explorer. To do this, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Security tab, click Trusted sites, and then click Sites.
4. In the Add this Web site to the zone box, type the URL of the Web site that is affected, and then click Add.
5. Click OK.
Note You can also configure Internet Explorer settings by using Group Policy. For more information about how to do this, visit the following Microsoft Web site: Managing Windows XP Service Pack 2 Features Using Group Policy
http://technet.microsoft.com/en-us/library/bb457144.aspx (http://technet.microsoft.com/en-us/library/bb457144.aspx)
Other
A small percentage of users can expect not to be able to use the Logofresh site due to unique configurations on their computer which are beyond our control.
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Payment problems
Almost all error messages can be resolved by following the steps below before placing another order.
For Internet Explorer:
1. Follow the steps below to delete the cache and cookies from your computer.
a) Open Internet Explorer and click 'Tools'.
b) Click on 'Internet Options'.
c) On the 'General' tab, click on 'Delete Files'.
d) You may also want to check the box "Delete all offline content".
e) Click 'OK' and wait for the hourglass icon to stop after it deletes the temporary Internet files.
f) You can now click on 'Delete Cookies' and click 'OK' to delete cookies that websites have placed on your hard drive.
2. Restart your computer and place your order again.
For Mozilla (Netscape, FireFox, etc)
1. Follow the steps below to delete the cache and cookies from your computer.
a) Open your browser and click on 'Tools'.
b) Click on 'Options'.
c) Select 'Privacy'.
d) Click on the buttons to Clear your Cookies and Cache
2. Restart your computer and place your order again.
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If you want us to make changes to your logo, you will have the chance to tell us what you want when you make your payment. In addition to the basic cost of £29 we charge £30 for one set of up to 6 variations to your chosen logo. We will then make the changes you ask for and make these changes available to you to see usually within 24 hours. If you don't see an example below of the type of change you want send us an email with your company name and request to support@logofresh.com and we'll let you know usually within a few minutes if it can be done.	Example of a set of changes
Some of the changes we can make
Different colours for symbol & name	Hard or soft shadow to your symbol
Symbol or name in multi colours	Extra text around your symbol
Add gradient shading on your name	Curves to your name
Add gradient shading to your symbol	Perspective to your name
Soft shadow to your name or symbol	FREE repositioning changes
Hard or soft shadow to your name	Send us a sketch of what you want
Words on top of each other
We can put the symbol and name in different colours.	We can put your symbol or name in multi colours.
We can add gradient shading on your name.	We can add gradient shading to your symbol.
We can add a soft shadow to your name or symbol.	We can add a hard or soft shadow to your symbol.
We can add a hard or soft shadow to your name.	We can put extra text around your symbol.
We can create curves to your name.	We can put your name into perspective.
We can put words on top of each other.	We can put words on top of each other.
Or send us a sketch by email of what you want ...	... and we'll create your logo for you.
FREE logo repositioning service We offer a FREE logo repositioning service, which means that when you have chosen and saved your final logo we will reposition the symbol and/or strapline in relation to the name at no extra charge. See examples below.	If you don't see an example below of the type of change you want send us an email with your company name and request to support@logofresh.com and we'll let you know usually within a few minutes if it can be done.
We can place your symbol behind your name for free.	We can remove a symbol and reposition text for free.
We can reposition your symbol and strapline for free.

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Starting your logo	Type in your copany name
Click START HERE on the homepage or Get started from the top row of links.	Select customise name from below the gridded panel. Type your company or organisation’s name in the top right hand box and it will appear on the grid.


Customise your company name	Type in your strapline
Then choose a FONT, COLOUR you like and SCALE your name if you need to from the tools.	If you have a strapline, select customise strapline. Type your strap line and click go and choose a strapline POSITION.


Customise your strapline	Selecting a symbol
Then choose your FONT, COLOUR, SCALE. You can step back to a previous stage at any time by clicking the appropriate button below the grid. If you don’t want a strapline, leave blank and click go.	Select search for symbol. Choose a category by clicking one of the options under the symbol categories heading. Click on a symbol from the selection and it will appear next to the name you have typed. A selection of similar symbols will be shown. Select a new symbol from these if you want to.


Customising your symbol	Customising more and saving
Select customise symbol and choose the COLOUR and POSITION.	Then you can ROTATE, FLIP SCALE and ZOOM ALL using the tools. You can save any logo you have created by clicking the SAVE LOGO button.


Viewing and buying logos	Asking for changes to your logo
Click BUY LOGO to purchase your selected logo or click LOGO + CHANGES if you want us to make any changes. To see your saved logos, click my saved logos at the top of the page.	Click on one of the thumbnail images on your saved logos page you want to buy and it will appear at a larger size. Then click LOGO+ CHANGES.


Buying changes to your logo
Tell us of the changes you want us to make, then click BUY LOGO + CHANGES and you will be able to see the changes you asked for usually within two days.
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